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Full-time Asterisk Voip Engineer

at Maple Telecommunications in Yerevan

Maple Telexpress Armenian representation is looking for a VoIP Engineer.

About us: Maple Telecommunications is a group of companies providing wholesale telecommunications services. The offices are located in Jordan, UAE and Armenia. We are also Agent in Middle East and Africa for VOIP hardware of Shenzhen Ejoin Technology Co who are experts in this field for over ten years.

RESPONSIBILITIES:
• Provide day-to-day technical support to our global customers for telephony and network related escalations.
• Aid the sales team in getting telephony and network information how to deal with the new customer’s PBX.
• Monitor and maintain wired and wireless networks for office locations and production infrastructure.
• Recommend and implement network improvements to increase security and redundancy throughout the organization.
• Support firewall upgrades and maintenance including VPN tunnels, Policies, NAT Rules, and MPLS connections.
• Provide constant and ongoing communication with customers and internal teams regarding customer escalations.
• Work with Linux servers running open source telephony applications such as Asterisk, RTPengine, etc.
• Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.
• Report management on a monthly bases

QUALIFICATIONS
• Experience working with networks and phone systems or out of university with a relevant degree in Computer Science, Computer Information Systems or similar.
• Experience maintaining and troubleshooting various networking technologies (Cisco, Dell, Aruba, Palo Alto, SonicWALL, etc.) including routers, switches, firewalls, wireless controllers, and WAPs.
• Working knowledge of VLANing, routing protocols (BGP, OSPF, etc.), IPSec and GRE Tunnels, MPLS, etc.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Knowledge of Asterisk configurations: Adding SIP peers, Hardening connections to prevent fraud calls, Experience using CLI interface.
• Has a working knowledge and troubleshooting steps for working with VOIP, T-1s, E-1s, and other phone carrier trunks.
• Understanding of softphones and VOIP codec settings.
• Knows how to use Linux operating systems
• Excellent knowledge of English, Russian is preferable
• Flexible and adapts well to rapid change in an extremely fast paced environment.
• Logical problem-solving skills and critical thinking skills.
• Excellent communicator (verbal and written) and use of professional etiquette.
• Self-starter who enjoys problem solving.


Apply: bo@mapletelexpress.com (mention “Asterisk Voip Engineer” in the subject line)

Deadline: 05 August, 2018


All qualified and interested candidates are welcome to send their CVs/resumes with a photo.


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Published at 31-07-2018
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